Ceramics is a living material that will continuously “work” – especially if the vase is exposed to temperature fluctuations and humidity.
Crackling may occur on the outside glaze where the material is “working”.
If crackling cannot be felt on the outside and is not visible on the inside, this will not allow water to seep through.
As mentioned, ceramics being a natural material, such crackling will not be considered a product deterioration or an accepted claim.
If you think that the crackling goes through the vase and can be felt and seen on both the inside and the outside, you must contact the dealer where the vase was purchased, or alternatively the nearest dealer.
Please bring your receipt as documentation that your vase is within the 2-year warranty period provided by Rosendahl Design Group A/S.